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CIS-CSM Actual Exam Dumps, Reliable CIS-CSM Test Practice

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Who should take the ServiceNow Certified CIS CSM

The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) certification exam is designed for professionals who are interested in validating their skills and knowledge of the ServiceNow platform in the area of customer service management. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is intended for individuals who have experience with ServiceNow and are looking to advance their career in the field of customer service management. CIS-CSM Exam covers key concepts such as customer service management fundamentals, service level management, and customer service management reporting.

ServiceNow is a cloud-based platform that offers a wide range of IT services management (ITSM) and customer service management (CSM) solutions. With the increasing demand for ServiceNow professionals, ServiceNow has introduced a Certification program to help individuals validate their expertise in the platform. The ServiceNow CIS-CSM Certification Exam is designed for IT professionals who want to demonstrate their expertise in implementing and configuring ServiceNow CSM.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q86-Q91):

NEW QUESTION # 86
Which of the following are channels? (Choose two.)

A. Chat
B. Article
C. Web
D. Contacts

Answer: A,C

NEW QUESTION # 87
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

A. Manage requests on behalf of customer service agents
B. Manage major incident communication on behalf of a customer service manager
C. Create cases on behalf of customers
D. Manage cases on behalf of customer service agents
E. Create requests on behalf of customers

Answer: C,E

NEW QUESTION # 88
What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

A. Consumer (sn_customservice.consumer)
B. Proxy Contact (sn_customservice.proxy_contact)
C. External (snc_external)
D. Customer (sn_suctomservice.customer)

Answer: B

NEW QUESTION # 89
A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)

A. Can Read user criteria
B. Hide the Knowledge Base from the Knowledge Base Portal
C. Whitelist all other groups from the Knowledge Base
D. Cannot Contribute user criteria

Answer: A,D

NEW QUESTION # 90
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

A. Misconfigured
B. Selecting all the groups
C. Missing configuration
D. Selecting none of the groups

Answer: B

NEW QUESTION # 91
......

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