ISO-IEC-20000-Foundation Valid Exam Simulator & ISO-IEC-20000-Foundation Valid Test Sims

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:
Topic 3	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
What is the intent of the service availability management process?

A. To ensure agreed effective communication towards customers
B. To ensure that agreed levels of service commitments to customers can be met in all circumstances
C. To ensure that agreed service availability commitments to customers can be met within agreed targets
D. To ensure that agreed service availability commitments to providers can be met in all circumstances

Answer: C

NEW QUESTION # 41
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

A. update to a configuration item
B. proposal for a new service
C. access to a service
D. change of scope

Answer: C

NEW QUESTION # 42
What is the purpose of information security controls?

A. To monitor information security incidents
B. To enforce the information security policy
C. To control access to the services
D. To address identified information security risks

Answer: D

NEW QUESTION # 43
How can an organization determine the effectiveness of the service level management process?

A. By reporting on all incidents
B. By monitoring service level targets
C. By checking contracts with suppliers
D. By defining service levels

Answer: B

NEW QUESTION # 44
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

A. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
B. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used
C. The management systems of all three may be integrated
D. Organizations can only be certified to one of them at a time

Answer: C

NEW QUESTION # 45
......

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ISO-IEC-20000-Foundation Valid Exam Simulator & ISO-IEC-20000-Foundation Valid Test Sims

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Free PDF Quiz PECB - Authoritative ISO-IEC-20000-Foundation Valid Exam Simulator

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q40-Q45):

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